30 Day Return And Refund Policy
We want you to be fully satisfied with your Edge Again purchase. If you are not satisfied with an item that you have purchased, you may return the item within 30 days of purchase for a full refund of the purchase price, minus the shipping.
Returning An Item
Please follow the instructions below to return an item to us:
1. Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in new, unused condition, to receive full credit.
2. Complete this return form by downloading it here. Please make note if you want a credit for the item or an exchange.
3. Before sending your return shipment, please remove all extra labels from the outside of the package.
DO NOT APPLY SHIPMENT LABELS TO THE PRODUCT PACKAGE
4. Send the return package to our Returns Department:
Edge Again RE: Veronica King
3066 Line 8 RR
5. All return shipping charges must be prepaid and are nonrefundable. If you are returning an item due to an error in shipping please call customer service first at 888.531.3343. We cannot accept C.O.D. deliveries.
6. It is recommended that you ship your return with a method that provides you with a tracking number (ex: FedEx or UPS).
7. Keep the Tracking Number for your return package to monitor delivery status.
8. To receive credit, items must be returned within 30 days of purchase.
9. You can expect a refund in the same form of payment originally used for the purchase, within 15 days of our receiving the returned order. Please note it may take up to 2 billing cycles to be seen on your paper statement with your credit card company.
10. Credit for gift returns will be issued to the original purchaser.
11. Refer to our “Damaged and Defective Items” section for information on returning damaged or defective items.
Click here to download our Return or Exchange PDF Form.
To view PDF files you need to download Adobe® Reader® (Click here to get it for free)
Exchanging An Item
Please follow the same steps listed above for Returning an Item.
We understand that occasionally you will need to exchange an item for a different product. You will not be charged a restocking fee, but you will be charged the cost of shipping on the replacement item sent out to you.
As items sometimes sell quickly we recommend that you reorder your new product now, and then return the original item for a credit. The benefit of this method is that your new order will ship out immediately and hold the new item for you.
Credits For A Return
We work to process returns as quickly as possible. Most returns are processed within 3 days of delivery to our return facility. All credits for items returned will be put back on the original form of payment used. Your credit may take up to 10 business days for the credit card company to post the credit back to your account.
If an item was sent as a gift, the original purchaser will be issued the credit for the return. Credits will be given on items for the product cost and sales tax. Shipping charges are nonrefundable.
Damaged Or Defective Items
If you receive a damaged or defective item, contact a Customer Service Agent within 7 days of delivery at 1.888.531.3343. Please have your order number ready when you call. We will make every attempt to help resolve this matter for you quickly and efficiently. Please do not return the item until you have spoken to a Customer Service Agent. We are not able to refund shipping costs to you if you return on your own.
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